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Customer Service Representative

2 months ago


Ashford, Kent, United Kingdom The Body Shop International Limited Full time
About The Body Shop International Limited

The Body Shop International Limited is a global cosmetics company that is committed to generating positive economic, social, and environmental impact. As a pioneering cruelty-free beauty brand, we have been at the forefront of the industry for over 40 years.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service on the shop floor, driving sales and profit within the store, and upholding the values and vision of the company.

Key Responsibilities
  • Provide expert advice to customers on our products and philosophy
  • Offer personalized recommendations to customers based on their needs and preferences
  • Engage with customers to experience a range of products that suit their lifestyle
  • Work collaboratively with the store management team to achieve sales and profit targets
  • Uphold the values and vision of the company, including equality, diversity, and inclusion
Requirements
  • Strong interpersonal skills to build rapport with customers
  • Ability to communicate and listen effectively
  • Genuine passion for beauty and the retail industry
  • Open availability for evening, weekend, and holiday shifts
Talent Drivers
  • Collaborative Skills
  • Personal Conduct
  • Commerciality
  • Purpose