Customer Service Representative

3 weeks ago


Ashford, Kent, United Kingdom Page Personnel Finance Full time
Customer Service Executive

We are seeking a highly skilled Customer Service Executive to join our team on a 6-month contract basis. The successful candidate will be responsible for delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via email, phone, and social media platforms
  • Resolve product or service issues by clarifying customer complaints and providing effective solutions
  • Maintain accurate customer records by updating account information
  • Contribute to team efforts by achieving related results as needed
  • Adhere to communication procedures, guidelines, and policies
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Manage high volumes of incoming calls and respond to customer inquiries in a professional manner
  • Build and maintain sustainable relationships with customers through open and interactive communication
Requirements:
  • Immediate availability and commitment to a 6-month contract
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
What We Offer:
  • A competitive salary in the range of £25,200 - £29,000 per annum
  • A supportive work environment with opportunities for career advancement
  • 6-month contract
  • Start date - ASAP

This is a fantastic opportunity for a Customer Service Executive to progress their career in the retail industry. If you are passionate about customer service and looking for a challenging but rewarding role, we would love to hear from you.



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