Customer Service Representative

3 weeks ago


Ashford, Kent, United Kingdom Office Angels Full time

Job Title: Customer Service Representative

Location: Hybrid working arrangement

Salary: £15ph to £16ph

Term: 12 month temporary contract

Hours: Monday to Friday, 37hrs a week

Office Angels is supporting a global business in their search for a Customer Service Representative. This is a temporary contract for 12 months, with the possibility of career opportunities for the right candidate. You will be based in modern offices with free parking and the option to work from home one day a week.

Key Responsibilities:

  • Building strong relationships with business customers and providing exceptional service
  • Handling enquiries from internal and external customers
  • Providing quick and efficient responses to change requests
  • Creating debit and credit notes for customers
  • Handling customer complaints and ensuring customer satisfaction
  • Processing returns and refunds
  • Updating and maintaining accurate customer records
  • Identifying opportunities for improvement within the customer service team
  • Working closely with shipping and the warehouse, updating stock reports and demand planning
  • Acting on customer feedback

Requirements:

  • Business to business Customer Service or Account Management experience
  • Proficiency in using SAP
  • Experience in shipping or logistics (not essential)
  • Excellent IT skills with a meticulous eye for detail

Benefits:

  • Weekly Pay
  • Up to 28 days annual leave
  • Dedicated consultant to support your job search
  • First opportunity to see permanent positions
  • Access to free eyecare vouchers
  • Temp of the Month awards
  • Timesheets can be completed on mobile devices
  • Perks at work
  • Discount schemes
  • Access to Well-being platforms

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.



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