IT Operations Bridge Analyst
1 month ago
Yodel is seeking an experienced Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.
Key Responsibilities- Prompt and precise troubleshooting and management of tickets in line with the Incident Management process.
- Escalate and communicate unresolved tickets to the appropriate resolver team and/or 3rd Party where applicable for diagnostics/resolution.
- Prompt alerting of any system issues to the resolver team(s), Incident Manager or Line Manager for issues is vital for a quick diagnosis and resolution to reduce Business impact.
- Support the IT Change Manager to ensure all raised changes are logged correctly and kept up to date.
- Provide out-of-hours and overflow support for the IT Service Desk.
- Proven IT Support experience in an IT Service Management or Operations or technical support or IT Operations environment.
- Strong stakeholder management skills with strong communication and negotiating skills.
- Experience working with 3rd party support organisations.
- In depth knowledge of current and legacy IT technologies and infrastructures.
- Demonstrable understanding of Continual Service Improvement.
- Experience of building and maintaining good working relationships with members of other IT support and development teams.
- Experience in a busy environment where it was necessary to be able to prioritise a range of different tasks, managing own time whilst working to achieve targets and deadlines.
- ITIL qualified to Foundation Level or equivalent is desirable but not essential.
- Experience managing Major Incidents in and out of hours.
- Competitive remuneration package.
- Mixture of office and home working.
- Private Medical Insurance.
- Business casual dress code.
- Free personal & professional development courses.
- Pension Scheme.
- Up to 25% discount on Very.co.uk.
- 31 days holiday including bank holidays.
- Free parking.
- On-site modern gym facilities (includes many classes per week including HIIT and yoga).
- In the office you will have access to Costa, Juice bar, Starbucks* and restaurant.
- Dedicated wellness initiatives that support your wellbeing, ranging from our 24-hour employee assistance programme to subsidised gym membership.
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Operations Bridge Analyst
1 month ago
Liverpool, Liverpool, United Kingdom YODEL Full timeRole OverviewWe are seeking an experienced Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.Key ResponsibilitiesPrompt and precise troubleshooting and management of tickets...
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Operations Bridge Support Professional
1 week ago
Liverpool, Liverpool, United Kingdom YODEL Full timeAbout YodelWe are a leading logistics company delivering parcels and creating career opportunities. Our award-winning IT team is looking for an experienced Operations Bridge Analyst to join us at our head office in Liverpool.
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Liverpool, Liverpool, United Kingdom YODEL Full timeRole OverviewYodel is seeking an experienced IT Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.Key ResponsibilitiesPrompt and precise troubleshooting and management of...
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Liverpool, Liverpool, United Kingdom YODEL Full timeRole OverviewYodel is seeking an experienced Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.Key ResponsibilitiesPrompt and precise troubleshooting and management of tickets...
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