IT Operations Bridge Analyst

1 month ago


Liverpool, Liverpool, United Kingdom YODEL Full time
Role Overview

Yodel is seeking an experienced Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.

Key Responsibilities
  • Prompt and precise troubleshooting and management of tickets in line with the Incident Management process.
  • Escalate and communicate unresolved tickets to the appropriate resolver team and/or 3rd Party where applicable for diagnostics/resolution.
  • Prompt alerting of any system issues to the resolver team(s), Incident Manager or Line Manager for issues is vital for a quick diagnosis and resolution to reduce Business impact.
  • Support the IT Change Manager to ensure all raised changes are logged correctly and kept up to date.
  • Provide out-of-hours and overflow support for the IT Service Desk.
Requirements
  • Proven IT Support experience in an IT Service Management or Operations or technical support or IT Operations environment.
  • Strong stakeholder management skills with strong communication and negotiating skills.
  • Experience working with 3rd party support organisations.
  • In depth knowledge of current and legacy IT technologies and infrastructures.
  • Demonstrable understanding of Continual Service Improvement.
  • Experience of building and maintaining good working relationships with members of other IT support and development teams.
  • Experience in a busy environment where it was necessary to be able to prioritise a range of different tasks, managing own time whilst working to achieve targets and deadlines.
  • ITIL qualified to Foundation Level or equivalent is desirable but not essential.
  • Experience managing Major Incidents in and out of hours.
What We Offer
  • Competitive remuneration package.
  • Mixture of office and home working.
  • Private Medical Insurance.
  • Business casual dress code.
  • Free personal & professional development courses.
  • Pension Scheme.
  • Up to 25% discount on Very.co.uk.
  • 31 days holiday including bank holidays.
  • Free parking.
  • On-site modern gym facilities (includes many classes per week including HIIT and yoga).
  • In the office you will have access to Costa, Juice bar, Starbucks* and restaurant.
  • Dedicated wellness initiatives that support your wellbeing, ranging from our 24-hour employee assistance programme to subsidised gym membership.


  • Liverpool, Liverpool, United Kingdom YODEL Full time

    Role OverviewWe are seeking an experienced Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.Key ResponsibilitiesPrompt and precise troubleshooting and management of tickets...


  • Liverpool, Liverpool, United Kingdom YODEL Full time

    About YodelWe are a leading logistics company delivering parcels and creating career opportunities. Our award-winning IT team is looking for an experienced Operations Bridge Analyst to join us at our head office in Liverpool.


  • Liverpool, Liverpool, United Kingdom YODEL Full time

    Role OverviewYodel is seeking an experienced IT Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.Key ResponsibilitiesPrompt and precise troubleshooting and management of...


  • Liverpool, Liverpool, United Kingdom YODEL Full time

    Role OverviewYodel is seeking an experienced Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.Key ResponsibilitiesPrompt and precise troubleshooting and management of tickets...


  • Liverpool, Liverpool, United Kingdom YODEL Full time

    Role OverviewWe are seeking a highly organised IT Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool. As an integral part of our 24/7 shift pattern, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool.You will receive phone calls and emails from IT users,...


  • Liverpool, Liverpool, United Kingdom YODEL Full time

    About the RoleYodel is seeking an experienced Operations Bridge Analyst to join our award-winning IT team in Liverpool. This is a fantastic opportunity for someone who can work independently and as part of a team to deliver exceptional service to our customers.The successful candidate will have strong stakeholder management skills, with excellent...


  • Liverpool, Liverpool, United Kingdom Eton Bridge Partners Ltd Full time

    Eton Bridge Partners Ltd is seeking a Senior Operations Director to lead their contact centre and logistics operation, reporting to the CEO.The ideal candidate will have a deep understanding of outbound contact centres and distribution centres in an SME setting, with a strong track record in driving operational efficiency and quality initiatives through Lean...


  • Liverpool, Liverpool, United Kingdom Eton Bridge Partners Ltd Full time

    Eton Bridge Partners is exclusively working with a long-established and profitable healthcare business that has achieved double-digit revenue growth for over a decade.The company is embarking on a new stage of growth with recent external investment and is seeking a Chief Operating Officer to lead their contact centre and logistics operation, reporting...


  • Liverpool, Liverpool, United Kingdom Eton Bridge Partners Ltd Full time

    About the Role:We are seeking a highly skilled Chief Operating Officer to join our team at Eton Bridge Partners Ltd. As a key member of our leadership team, you will be responsible for driving operational efficiency and quality initiatives across the organization.Key Responsibilities:Develop and implement strategic plans to improve operational efficiency and...


  • Liverpool, Liverpool, United Kingdom Burman Recruitment Full time

    Job Description:We are partnering with a university to deliver a critical update to their ERP system, scheduled to go live by September 2025. We are seeking a PMO Analyst to work closely with the Programme Manager, ensuring compliance and governance throughout the project. If you have experience in higher education and can bridge the gap between IT and...

  • ICT Systems Analyst

    1 month ago


    Liverpool, Liverpool, United Kingdom Vertex IT Solutions Ltd Full time

    Talent Systems Analyst RoleVertex IT Solutions Ltd is seeking a skilled Talent Systems Analyst to provide support across the internal talent team. The successful candidate will be responsible for the administration and configuration of talent systems, including Swift HR, In-tapp, and Cintra (payroll).Key ResponsibilitiesConfigure and maintain talent systems...

  • Systems Analyst

    1 day ago


    Liverpool, Liverpool, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: ICT Systems AnalystWe are seeking a skilled ICT Systems Analyst to join our team at Vertex IT Solutions Ltd. This role will involve the administration and configuration of talent systems, providing technical support and training to users, as well as supporting the delivery of the talent systems roadmap.Key Responsibilities:Administration and...


  • Liverpool, Liverpool, United Kingdom Evelyn Partners Fund Solutions Limited Full time

    **Opportunities & Benefits**We are seeking a highly skilled Financial Services Operations Analyst to join our team at Evelyn Partners Fund Solutions Limited. The successful candidate will be responsible for performing daily duties related to static data functions with high accuracy and compliance.Key responsibilities include responding to enquiries in a...

  • "Business Analyst "

    3 weeks ago


    Liverpool, Liverpool, United Kingdom Pilgrim's Europe Full time

    About the RoleWe are seeking a highly motivated Business Analyst to join our team at Company. As a Business Analyst, you will play a key role in driving business growth and improving operational efficiency.Key ResponsibilitiesDevelop and implement business strategies to drive revenue growth and improve profitabilityConduct market research and analyze data to...


  • Liverpool, Liverpool, United Kingdom Reputation Full time

    Role Summary:Reputation seeks a highly skilled Sales Operations Analyst to join our team. As a Sales Operations Analyst, you will be responsible for providing analytical support to sales teams, identifying areas for process improvement, and implementing data-driven solutions to drive sales performance. Key Responsibilities:Develop and maintain sales...

  • Intelligence Analyst

    1 month ago


    Liverpool, Liverpool, United Kingdom Royal Air Force Full time

    Job DescriptionThe Royal Air Force (RAF) is seeking highly skilled Intelligence Analysts to join our team. As an Intelligence Analyst, you will play a critical role in collecting, analyzing, and disseminating intelligence to support RAF operations.Key Responsibilities:Collect and analyze intelligence from various sources, including human intelligence,...


  • Liverpool, Liverpool, United Kingdom NET Recruit Full time

    Job Title: Innovation AnalystA forward-thinking financial services business is seeking an Innovation Analyst to join their team, working remotely.This role will bridge several areas of the business, from operational innovation to product delivery of major financial initiatives.The position holder will support designers and planners by ensuring proposed...


  • Liverpool, Liverpool, United Kingdom Reputation Full time

    About the Role:We are seeking a highly skilled Sales Operations Analyst to join our team at Reputation. As a Sales Operations Analyst, you will play a critical role in supporting our sales teams by analyzing data, identifying trends, and implementing process improvements.Key Responsibilities:Data Analysis: Assist in analyzing sales data to identify trends...


  • Liverpool, Liverpool, United Kingdom Reputation Full time

    Job Summary:We are seeking an experienced Sales Operations Analyst to join our team. This role will be responsible for supporting our sales teams in aligning representatives with accounts based on compensation plans and designated territories.As a Sales Operations Analyst, you will identify and support enhancements to key sales processes to boost efficiency...


  • Liverpool, Liverpool, United Kingdom Reputation Full time

    About the Role:We are seeking a highly skilled Sales Operations Analyst to join our team at Reputation. As a Sales Operations Analyst, you will play a critical role in supporting our sales teams by analyzing data, identifying trends, and implementing process improvements.Key Responsibilities:Data Analysis: Conduct in-depth analysis of sales data to identify...