Senior Operations Director
4 weeks ago
Eton Bridge Partners Ltd is seeking a Senior Operations Director to lead their contact centre and logistics operation, reporting to the CEO.
The ideal candidate will have a deep understanding of outbound contact centres and distribution centres in an SME setting, with a strong track record in driving operational efficiency and quality initiatives through Lean methodology.
The role is full-time based in Liverpool and offers an attractive six-figure base salary and a meaningful long-term incentive plan.
Key Responsibilities:
- Lead the contact centre and logistics operation to deliver exceptional customer experience.
- Develop and implement operational efficiency and quality initiatives using Lean methodology.
- Manage a team of professionals to drive business growth and success.
Requirements:
- Deep understanding of outbound contact centres and distribution centres in an SME setting.
- Strong track record in driving operational efficiency and quality initiatives using Lean methodology.
- Customer engagement and satisfaction mindset.
- Experience in leading, growing, and developing a team.
Disclaimer: Eton Bridge Partners Ltd receives extensive applications to advertised opportunities. If you have not received communication within 10 working days, consider your application unsuccessful at this time. We are dedicated to ensuring compliance with Data Protection Laws. For detailed information on how we collect, protect, and use your personal data, please refer to our Privacy Policy on the Eton Bridge Partners Ltd website. If at any point you no longer want us to hold your data, please inform us accordingly.
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