Chief Operating Officer

3 weeks ago


Liverpool, Liverpool, United Kingdom Eton Bridge Partners Ltd Full time

Eton Bridge Partners is exclusively working with a long-established and profitable healthcare business that has achieved double-digit revenue growth for over a decade.

The company is embarking on a new stage of growth with recent external investment and is seeking a Chief Operating Officer to lead their contact centre and logistics operation, reporting directly to the CEO.

Customer experience is a key driver of success, and the ideal candidate will have deep experience leading outbound contact centres and understanding distribution centres in an SME setting.

The role requires a strong track record of driving operational efficiency and quality initiatives through Lean methodology, with a focus on customer satisfaction.

The successful candidate will be based in Liverpool and will have an attractive six-figure base salary and a meaningful long-term incentive plan.

Key Responsibilities:

  • Lead the contact centre and logistics operation to deliver exceptional customer experience.
  • Develop and implement operational efficiency and quality initiatives through Lean methodology.
  • Drive growth and development of the team.

Requirements:

  • Deep understanding of outbound contact centres and distribution centres in an SME setting.
  • Strong track record of driving operational efficiency and quality initiatives.
  • Customer engagement and satisfaction mindset.
  • Experience in leading, growing, and developing a team.

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