Head of Client Experience and Operations

3 days ago


Gloucester, Gloucestershire, United Kingdom IDEX Consulting Ltd Full time
About the Role

We are seeking a highly experienced and skilled professional to lead our client administration team at IDEX Consulting Ltd.

The successful candidate will have a proven track record of driving team performance and delivering exceptional client service. They will be responsible for managing the day-to-day operations of the team, including workflow management, team development, and client relationships.

Responsibilities:

  • Lead and develop the client administration team, providing guidance and support to ensure they meet their objectives.
  • Develop and implement effective workflow management processes to ensure timely delivery of services to clients.
  • Foster strong relationships with clients, providing exceptional service and support to maintain their loyalty and trust.

Requirements:

  • At least 5 years' experience in a similar role, with a proven track record of delivering results.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Ability to analyze problems and develop creative solutions, with a focus on continuous improvement.
  • Extensive knowledge of back-office administration software and IT tools, with proficiency in using them to streamline team processes.

What We Offer:

  • £45,000 + bonus, depending on experience.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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