Head of Customer Experience Development

15 hours ago


Gloucester, Gloucestershire, United Kingdom Triumph Consultants Ltd Full time

Job Summary: We are looking for a Head of Customer Experience Development to join our team at Triumph Consultants Ltd. The successful candidate will be responsible for leading the implementation of digital tools and strategies to improve customer interactions.

About the Company: At Triumph Consultants Ltd, we pride ourselves on being a forward-thinking organization that is committed to delivering high-quality services to our clients. Our team is passionate about making a positive impact, and we are looking for someone who shares our values.

Key Responsibilities:

  • Implement digital tools and strategies to improve customer interactions.
  • Work closely with internal and external stakeholders to ensure an integrated and person-centred approach.
  • Manage the financial resources associated with the team, ensuring that services respond to improved outcomes for individuals and deliver the council's plans, priorities, and strategies.
  • Develop and monitor performance mechanisms to ensure high-quality services.

Requirements:

  • Professional qualification in a relevant field (Degree or equivalent level professional qualification).
  • Proven experience of developing and delivering challenging business plans and achieving targets through strong performance and resource management.
  • Experience of leading and successfully delivering major projects, managing social care service functions, and providing professional supervision.
  • Proven track record in the leadership, management, and development of services, with a sound knowledge of quality assurance/performance management methods.

Salary: £65,000 - £85,000 per annum.

Benefits: We offer a competitive salary package, including a generous pension scheme, life insurance, and 25 days' annual leave.



  • Gloucester, Gloucestershire, United Kingdom GCH Full time

    Customer Satisfaction Role at GCHGloucester City Homes (GCH) is a dynamic and ambitious housing association with a strong focus on community engagement. We are seeking a Customer Satisfaction Officer to manage and coordinate the delivery of informal and formal complaints, in line with company policy and Housing Ombudsman's complaint handling code.As a key...


  • Gloucester, Gloucestershire, United Kingdom Service Care Solutions Ltd Full time

    Job OverviewWe are looking for a Head of Social Support and Development to lead our team at Service Care Solutions Ltd. The role involves driving initiatives that meet and exceed customer expectations, ultimately contributing to the success and reputation of the services.About the JobThis is an exciting opportunity to shape the future of adult social care...


  • Gloucester, Gloucestershire, United Kingdom INVISTA Full time

    Your RoleAs a Customer Experience Specialist at INVISTA, you will play a pivotal role in ensuring that our customers have positive and meaningful interactions with our brand throughout their lifecycle. Your primary focus will be on understanding and enhancing the customer journey, from initial contact through ongoing engagement, leveraging your unique skills...


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to provide exceptional service and support to our customers in the UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Provide accurate information regarding products and services.Process customer orders and manage account information.Collaborate with...


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Gloucester, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Gloucester, Gloucestershire, United Kingdom MAX SPIELMANN Full time

    We're looking for a talented individual to join our team as a Customer Experience Specialist. In this role, you'll have the opportunity to work with our customers to provide exceptional service and support.As a Sales and Service Representative, you'll be responsible for providing a high level of customer service and support, ensuring that our customers have...


  • Gloucester, Gloucestershire, United Kingdom MAX SPIELMANN Full time

    We're passionate about delivering exceptional customer experiences and empowering our team members to be creative in their daily tasks. Our team specializes in digital printing, canvas wall art, and personalized photo gifts, as well as photo ID and portrait photography, where comprehensive training is provided.As a key member of our team, you'll have the...


  • Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time

    Are you passionate about delivering exceptional customer experiences?We are seeking a highly skilled Customer Satisfaction Officer to join our team at Gloucester City Homes (GCH). As a key member of our community-focused organization, you will play a vital role in ensuring that our customers receive the highest level of satisfaction.About UsGloucester City...


  • Gloucester, Gloucestershire, United Kingdom Marks & Spencer Full time

    We're looking for a talented Customer Assistant to join our team at Marks & Spencer in Cheltenham, Gloucestershire.Job DescriptionAs a Customer Assistant, you'll be the face of our business, providing exceptional customer service and promoting our products. Your key responsibilities will include:Serving customers efficiently on the shop floor and at service...


  • Gloucester, Gloucestershire, United Kingdom Village Hotels Full time

    Leisure Receptionist Role OverviewWe're seeking a talented and charismatic individual to join our team as a Leisure Receptionist. As the first point of contact for our members and guests, you will be responsible for creating a warm and welcoming atmosphere that sets the tone for their entire experience.**Job Description:**The successful candidate will be...


  • Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time

    We are seeking a Customer Satisfaction Officer to join Gloucester City Homes, a dynamic housing association focused on building homes and communities where people can thrive.The successful candidate will be responsible for the management, coordination, and delivery of informal and formal complaints, in line with company policy.Key responsibilities will...


  • Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Job Description: We are seeking a Head of Sales and Business Development to join our team in the UK. The ideal candidate will have a proven track record in managing and motivating sales teams to achieve ambitious sales targets.Key Responsibilities:Lead and motivate the sales team to achieve monthly and annual sales targets.Develop and implement effective...


  • Gloucester, Gloucestershire, United Kingdom Tesco Full time

    Job DescriptionThe ideal candidate will possess excellent leadership skills, with the ability to motivate and guide their team towards achieving exceptional results. You will work closely with the store management to implement strategies that drive business growth and improve customer satisfaction.Key responsibilities include:Work in a fast-paced retail...


  • Gloucester, Gloucestershire, United Kingdom Pets Corner UK Full time

    About UsPets Corner UK is an award-winning family-run business, dedicated to providing exceptional customer service and promoting the well-being of pets. As a Sales Advisor, you will play a vital role in our success.


  • Gloucester, Gloucestershire, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:We are seeking an experienced Energy/Retrofit Assessor to join our team as a Head of Retrofit and Development. This is a unique opportunity to work for a growing company at an exciting time of growth, where you will have full autonomy in a varied role.Key Responsibilities:Oversee all work provided by the Energy Services Department and support...

  • Sales Assistant

    4 weeks ago


    Gloucester, Gloucestershire, United Kingdom Frasers Group Full time

    Job Title: Sales Assistant - Customer ExperienceJob Summary: We are seeking a highly motivated and customer-focused Sales Assistant to join our team at Frasers Group. As a Sales Assistant, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and working effectively within a team environment.Key...

  • Department Head

    2 days ago


    Gloucester, Gloucestershire, United Kingdom B&M Retail Full time

    As a Department Head at B&M Retail, you will play a key role in supporting the Store Management team to deliver exceptional store standards for customers.This is a full-time role that requires flexibility with working patterns. You will be responsible for leading and inspiring your team to achieve high levels of customer satisfaction through excellent...


  • Gloucester, Gloucestershire, United Kingdom MAX SPIELMANN Full time

    About the Role:We're seeking a talented and motivated individual to join our team at MAX SPIELMANN. As a Digital Printing and Customer Experience Specialist, you will be responsible for providing exceptional customer service and working with digital printing equipment to create personalized products.Key Responsibilities:Work with customers to understand...

  • Sales Executive

    1 month ago


    Gloucester, Gloucestershire, United Kingdom Workingmums Full time

    About the RoleMercedes-Benz of Cheltenham & Gloucester are seeking a skilled Sales Executive to join their team. As a Sales Executive, you will be the key point of contact for customers during the car-buying experience, ensuring a first-class service is delivered every time.The ideal candidate will have a background in customer service or sales, with...


  • Gloucester, Gloucestershire, United Kingdom Forest of Dean District Council Full time

    About the RoleWe are seeking a dynamic and visionary leader to join the Forest of Dean District Council as the Head of Environment and Sustainability. This pivotal role will inspire and empower our environment and sustainability team to deliver high-quality services, aligned with council priorities, and ensure we improve the quality of life for residents.Key...