User Experience Researcher

2 weeks ago

London, Greater London, United Kingdom Infogain Full time
Job Title: User Experience Researcher

We are seeking an experienced User Experience Researcher to join our team at Infogain. As a User Experience Researcher, you will play a key role in shaping the user experience of our digital platforms and software engineering solutions.

About the Role:

As a User Experience Researcher, you will be responsible for conducting user research to inform the design of our products and services. This will involve collaborating with cross-functional teams to outline research plans, execute research, and present actionable insights.

You will also be responsible for defining and executing the user research program for partner tools, using a variety of methods including field studies, lab testing, card sorting, remote testing, surveys, and more.

Key Responsibilities:
  • Collaborate with product, strategy, and UX teams to outline research plans, execute research, consolidate findings, and present actionable insights.
  • Define and execute the user research program for partner tools, using a variety of methods including field studies, lab testing, card sorting, remote testing, surveys, and more.
  • Provide insights on requirements definition, content strategy, wireframes, visual and interaction design.
  • Carry out both evaluative and generative research, executing the best methods to answer research questions and prioritizing them according to schedule and opportunity constraints.
  • Independently conduct research projects to ensure quality of user research within your area(s) of focus.
  • Communicate research findings into a concise, meaningful story for design and product teams.
  • Present your methods and rationale to peers, team partners, product partners, and UX leadership.
  • Estimate work effort and define what you need to deliver.
  • Manage multiple projects, balancing agility with deep investigations.
  • Facilitate collaboration with different stakeholders to develop effective solutions to customer needs and pain points.
  • Act as an advocate in a team applying user-centered design methodologies to develop new products or enhance existing ones.
Requirements:
  • 3-5 years of professional experience, with proven success working with product teams and UX designers on software interfaces.
  • Degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Social Sciences, Cognitive Psychology, or similar areas. Advanced degree (Master's or PhD) is a plus, or equivalent related professional experience.
  • Deep practical experience with qualitative research methods and strong understanding of user-centered design principles.
  • Sophisticated ability to articulate and visualize results.
  • Experience working firsthand with UX design and software product teams.
  • Ability to plan and lead generative research to define new design concepts.
  • Proficiency in developing creative, flexible, and rapid approaches to user experience problems.
  • Strong organizational skills, able to act independently and switch quickly between different projects.
  • Ability to multi-task across in-house projects and studies, and work with outside vendors where required to conduct research.
  • A thirst for constant growth and improvement, both for yourself and our products.
  • Able to moderate or field research studies, analyze data, report on research, and design research studies independently.
About Infogain:

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, and retail industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Partners portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, New Delhi, Mumbai, Pune, and Bengaluru.

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