Service Desk Support Specialist

3 weeks ago

Chorley, Lancashire, United Kingdom Newton Blue Full time
Customer Service and Technical Support Role

We are seeking a skilled and enthusiastic individual to join our Service Desk team as a Customer Service and Technical Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our UK-wide client base.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Resolve customer issues and concerns in a professional and courteous manner
  • Collaborate with internal teams to resolve complex technical issues
  • Continuously develop and improve technical skills and knowledge to provide best-in-class support
  • Work closely with the Service Desk team to ensure seamless customer experience

Requirements:

  • Excellent customer service and communication skills
  • Strong technical skills and ability to learn new technologies quickly
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work collaboratively as part of a team

What We Offer:

  • A competitive starting salary of £21.5k
  • A range of company benefits, including opportunities for career growth and development
  • A dynamic and supportive work environment
  • The chance to work with a leading Healthcare solutions company

If you are a motivated and customer-focused individual with a passion for IT and technology, we encourage you to apply for this exciting opportunity.

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