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Service Desk Analyst
2 months ago
Key Responsibilities:
* Provide first-level support to internal and external customers
* Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure
* Escalate complex issues to second- and third-line support teams as needed
* Collaborate with the infrastructure team to resolve technical issues
* Develop and maintain knowledge of core IT systems and promote best practices to the user community
Requirements:
* Strong problem-solving skills and ability to work independently
* Excellent communication and customer service skills
* Proficiency in Office 365, Windows 10, and Microsoft Azure
* Experience with IT service management tools and processes
* A full clean driving license
What We Offer:
* Competitive salary and pension scheme
* 25 days' holiday (plus 8 statutory bank holidays)
* Holiday buy-back scheme
* Employee Assistance Programme
* Professional membership and study sponsorship
* Cycle to work scheme
If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
At TVS Supply Chain Solutions, we value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Please note that TVS Supply Chain Solutions is a forces-friendly employer and has signed the Armed Forces Covenant.
If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application.
Thank you for considering TVS Supply Chain Solutions as your employer of choice.
We look forward to hearing from you.
Best regards,
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