Service Desk Analyst

2 months ago


Chorley, Lancashire, United Kingdom TVS-SCS Full time
Job Overview

We are seeking a highly skilled Service Desk Analyst to join our team at TVS Supply Chain Solutions. As a Service Desk Analyst, you will be the primary point of contact for internal customers and colleagues, providing exceptional IT support and service.

Key Responsibilities
  • Provide first-level support for IT equipment and software
  • Assist with troubleshooting and resolving technical issues
  • Escalate complex issues to second- and third-line support teams as needed
  • Manage faults reported to third-party suppliers and maintain communication updates
  • Assist with the procurement and configuration of IT equipment
  • Promote IT best practices and increase knowledge of core IT systems among users
  • Support IT projects and initiatives as required
  • Maintain and support the core EPR system schedule process
Requirements and Qualifications
  • Excellent communication and problem-solving skills
  • Strong organizational skills and ability to work independently
  • Exceptional customer service skills and ability to consider customer impact
  • Understanding of service and network infrastructures, including telephony systems
  • Experience with Office 365, Windows 10, and Microsoft Azure
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive salary and pension scheme
  • 25 days holiday (plus 8 statutory bank holidays)
  • Holiday buy-back scheme
  • Employee Assistance Programme
  • Employee referral scheme
  • Cycle to work scheme
  • Professional membership and study sponsorship

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