Service Desk Analyst

1 day ago

Chorley, Lancashire, United Kingdom TVS-SCS Full time
Job Overview

We are seeking a highly skilled Service Desk Analyst to provide exceptional IT support to our internal customers and colleagues. As a key member of our Central Service Desk team, you will be responsible for delivering first-level support across various channels, including telephone, email, and our Service Desk Platform.

Key Responsibilities
  • Provide timely and effective support to internal and external customers, ensuring a high level of customer satisfaction.
  • Escalate complex issues to second- and third-line support teams as required.
  • Manage faults reported to third-party suppliers, maintaining regular communication updates.
  • Assist with the procurement, build, and configuration of IT equipment, including PCs, laptops, and other devices.
  • Promote IT best practices and increase knowledge of core IT systems within the user community.
  • Support IT projects as required, working closely with the second-line support team and infrastructure team.
  • Maintain and support the core EPR system schedule process.
  • Provide remote and onsite assistance to customers.
Requirements and Qualifications
  • Highly driven and determined individual with excellent communication skills, both written and verbal.
  • Strong problem-solving skills and ability to work independently with good organizational skills and self-drive.
  • Exceptional customer service skills, with a natural aptitude to consider the impact on the customer.
  • Understanding of service and network infrastructures, including telephony systems.
  • Office 365 experience, including administration and training.
  • Windows 10 desktop support.
  • Android and Apple phone support.
  • Microsoft Azure and SharePoint experience.
  • A full clean driving license.
What We Offer
  • Competitive salary and pension scheme with life assurance.
  • 25 days' holiday (plus 8 statutory bank holidays).
  • Holiday buy-back scheme (5 additional days available).
  • Employee Assistance Programme, providing access to GP consultations, mental health support, financial and legal support, and wellbeing and healthy living support.
  • Employee referral scheme with a financial reward.
  • Cycle to work scheme.
  • Professional membership and study sponsorship.
  • Pass scheme (£100 to undertake training of your choice).

We are committed to supporting our employees in realizing their potential and empowering them to take initiative and achieve high-impact results that make a difference to our business and customers.

If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. TVS Supply Chain Solutions is an Equal Opportunities Employer and has signed the Armed Forces Covenant, making us a forces-friendly employer.

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