Service Desk Analyst
1 month ago
We are seeking a highly skilled Service Desk Analyst to provide exceptional IT support to our internal customers and colleagues. As a Service Desk Analyst at TVS Supply Chain Solutions, you will be the first point of contact for IT-related issues, providing timely and effective resolutions to ensure minimal disruption to our business operations.
Key Responsibilities- Provide first-level support for IT equipment and software issues
- Escalate complex issues to second- and third-line support teams as needed
- Manage faults reported to third-party suppliers, maintaining communication updates throughout
- Assist with the procurement, build, and configuration of IT equipment
- Promote IT best practices and increase knowledge of core IT systems among the user community
- Support IT projects as required
- Maintain and support the core EPR system schedule process
- Excellent communication and problem-solving skills
- Strong organizational skills and self-drive
- Exceptional customer service skills, with a natural aptitude to consider the impact on the customer
- Understanding of service and network infrastructures, including telephony systems
- Office 365 experience – administration and training
- Windows 10 desktop support
- Android and Apple phone support
- Microsoft Azure and SharePoint experience
- A full clean driving license
- Competitive salary and pension scheme with life assurance
- 25 days' holiday (plus 8 statutory bank holidays)
- Holiday buy-back scheme (5 additional days available)
- Employee Assistance Programme supporting wellness
- Employee referral scheme with financial reward
- Cycle to work scheme
- Professional membership and study sponsorship
- Pass scheme (£100 to undertake training of your choice)
We encourage and support our employees to realise their potential, empowering them to take initiative and achieve high-impact results that make a difference to our business and customers.
If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. TVS Supply Chain Solutions is an Equal Opportunities Employer and has signed the Armed Forces Covenant, making us a forces-friendly employer.
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Service Desk Analyst
2 months ago
Chorley, Lancashire, United Kingdom TVS-SCS Full time{"h1": "Service Desk Analyst", "p": "At TVS Supply Chain Solutions, we are seeking a highly skilled Service Desk Analyst to provide exceptional IT support to our internal customers and colleagues. As a key member of our Central Service Desk team, you will be responsible for delivering timely and effective support, ensuring a seamless experience for our...
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Service Desk Analyst
2 months ago
Chorley, Lancashire, United Kingdom TVS-SCS Full time{"h1": "Service Desk Analyst", "p": "At TVS Supply Chain Solutions, we are seeking a highly skilled Service Desk Analyst to provide exceptional IT support to our internal customers and colleagues. As a key member of our Central Service Desk team, you will be responsible for delivering timely and effective support, ensuring a seamless experience for our...
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Service Desk Analyst
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Chorley, Lancashire, United Kingdom TVS-SCS Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to provide exceptional IT support across TVS Supply Chain Solutions. As a Service Desk Analyst, you will be the first point of contact for internal customers and colleagues, providing timely and effective support for their IT equipment and software.Key ResponsibilitiesProvide first-level...
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Chorley, Lancashire, United Kingdom TVS-SCS Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to provide exceptional IT support across TVS Supply Chain Solutions. As a Service Desk Analyst, you will be the first point of contact for internal customers and colleagues, providing timely and effective support for their IT equipment and software.Key ResponsibilitiesProvide first-level...
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Chorley, Lancashire, United Kingdom TVS-SCS Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to provide exceptional IT support to our internal customers and colleagues at TVS Supply Chain Solutions. As a Service Desk Analyst, you will be the first point of contact for IT-related issues, providing timely and effective resolutions to ensure minimal disruption to our business...
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Chorley, Lancashire, United Kingdom TVS-SCS Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to provide exceptional IT support to our internal customers and colleagues at TVS Supply Chain Solutions. As a Service Desk Analyst, you will be the first point of contact for IT-related issues, providing timely and effective resolutions to ensure minimal disruption to our business...
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Chorley, Lancashire, United Kingdom TVS-SCS Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to provide exceptional IT support to our internal customers and colleagues at TVS Supply Chain Solutions. As a Service Desk Analyst, you will be the first point of contact for IT-related issues, providing timely and effective resolutions to ensure minimal disruption to our business...
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Chorley, Lancashire, United Kingdom TVS-SCS Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at TVS Supply Chain Solutions. As a Service Desk Analyst, you will be the primary point of contact for internal customers and colleagues, providing exceptional IT support and service.Key ResponsibilitiesProvide first-level support for IT equipment and softwareAssist with...
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