Operational Management Director
4 days ago
Job Title: Operational Management Director
About the Role:
We are seeking an experienced Operational Management Director to join our team in the Northwest region. As a key member of our management team, you will be responsible for ensuring the smooth and successful operation of our branches across the region.
Key Responsibilities:
- Compliance & Service Quality: Ensure all branches comply with regulatory, financial, operational, and people management requirements.
- Operational Systems: Act as the subject matter expert for all operational systems, ensuring competence and compliance across branches.
- Leadership & Culture: Role model our organisational values and lead improvements, fostering innovation and supporting a culture of high performance and service excellence.
- Project Management: Lead and support cross-functional projects to improve digital systems, processes, and overall operational efficiency.
- Reporting & Accountability: Produce data-driven management reports and provide assurance to stakeholders through regular audits and performance reviews.
Requirements:
- Experience: Proven track record in operational management, operational systems, regulatory compliance, and service delivery within the health and social care sector.
- Leadership: Strong leadership skills with experience in coaching, supporting, and developing teams to achieve excellence.
- Regulatory Knowledge: In-depth understanding of compliance with the Health & Social Care Act 2008, CQC regulations, and other relevant standards.
- Problem-Solving: A proactive problem-solver who can lead improvements, implement new ways of working, and tackle operational challenges head-on.
- Communication: Excellent interpersonal and communication skills, with the ability to influence senior leaders and build strong internal and external relationships.
- Project Management: Experience in leading projects from start to finish, delivering improvements in operational processes and systems.
Location: We are covering Oldham, Bolton, Bury, Sefton, and Southport in the Northwest region. You must be a driver with a full UK licence and own transport.
Salary: £47,000 - £50,000 per annum.
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