Northwest Regional Operations Director
5 days ago
Establishing Operational Excellence in the Northwest
About the RoleWe are seeking an experienced and driven Regional Operations Manager to support our Regional Director in ensuring the smooth operation of branches across the Northwest. As a key member of our team, you will play a pivotal role in driving operational excellence, improving service quality, and leading teams.
Key Responsibilities- Operational Leadership: Ensure all branches meet the highest standards of care, compliance, and performance. Support the Regional Director in daily operations, deputise when required, and provide branch-level managerial support.
- Compliance & Service Quality: Collaborate with Branch Managers to deliver high-quality services and maintain full regulatory compliance, including CQC standards.
- Operational Systems: Act as the subject matter expert for all operational systems, ensuring competence and compliance across branches.
- Leadership & Culture: Role model our organisational values, lead improvements, foster innovation, and support a culture of high performance and service excellence.
- Project Management: Lead and support cross-functional projects to improve digital systems, processes, and overall operational efficiency.
- Experience: Proven track record in operational management, operational systems, regulatory compliance, and service delivery within the health and social care sector.
- Leadership: Strong leadership skills with experience in coaching, supporting, and developing teams to achieve excellence.
- Regulatory Knowledge: In-depth understanding of compliance with the Health & Social Care Act 2008, CQC regulations, and other relevant standards.
- Problem-Solving: A proactive problem-solver who can lead improvements, implement new ways of working, and tackle operational challenges head-on.
- Communication: Excellent interpersonal and communication skills, with the ability to influence senior leaders and build strong internal and external relationships.
As a key member of our team, you will work across the Northwest region, covering Oldham, Bolton, Bury, Sefton, and Southport. You must be a driver with a full UK Licence and have access to your own transport.
About TRCGroupWe break the mould when it comes to recruitment agencies. With a straight-forward approach, we know how to get results for both our candidates and clients. We source candidates for both temporary and permanent contracts across a range of disciplines.
We invest in every candidate, addressing individual goals to ensure everyone comes out on top. That means reliable, professional, no-bull recruitment.
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