Garden Expert and Customer Liaison

1 day ago


Gillingham, Kent, United Kingdom Dobbies Full time

We are seeking an experienced Garden Expert and Customer Liaison to join our team at Dobbies, the UK's largest garden centre retailer.

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a deep understanding of gardening.

As a Garden Expert and Customer Liaison, you will play a key role in ensuring that our customers receive the best possible advice and support when it comes to choosing plants, products, and services from our stores.

Key Responsibilities:

  • Sales Generation: Deliver sales growth through excellent customer interactions, product knowledge, and department standards.
  • Customer Experience: Provide exceptional customer service, responding to queries, and offering personalized advice on indoor and outdoor plants, machinery, and core gardening products.
  • Team Collaboration: Work closely with colleagues to maintain high department standards, ensure stock management, and support other areas of the store as required.

What we're looking for:

  • A passion for delivering exceptional customer experiences and a willingness to go above and beyond.
  • Experience in a customer-facing role, preferably within a retail environment.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team.
  • Ability to lift heavy objects to support larger store projects.

Benefits:

  • A competitive salary of £28,000 - £32,000 per annum, depending on experience.
  • Generous annual leave entitlement, allowing you to relax and recharge.
  • Treat yourself to generous uncapped discounts across our stores, restaurants, and food halls.
  • Access to Wagestream, Retail Trust, and Dobbies Academy, supporting your financial wellbeing, career development, and employee benefits.

About us:

Dobbies is proud to have a history dating back to 1865, founded by James Dibble. We're a leading garden centre retailer, with 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh. Our passion for gardens and plants makes us special, showcasing own brand and branded products, concession partners, and services throughout our stores.



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