Garden Expert and Customer Liaison
1 day ago
We are seeking an experienced Garden Expert and Customer Liaison to join our team at Dobbies, the UK's largest garden centre retailer.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a deep understanding of gardening.
As a Garden Expert and Customer Liaison, you will play a key role in ensuring that our customers receive the best possible advice and support when it comes to choosing plants, products, and services from our stores.
Key Responsibilities:
- Sales Generation: Deliver sales growth through excellent customer interactions, product knowledge, and department standards.
- Customer Experience: Provide exceptional customer service, responding to queries, and offering personalized advice on indoor and outdoor plants, machinery, and core gardening products.
- Team Collaboration: Work closely with colleagues to maintain high department standards, ensure stock management, and support other areas of the store as required.
What we're looking for:
- A passion for delivering exceptional customer experiences and a willingness to go above and beyond.
- Experience in a customer-facing role, preferably within a retail environment.
- Strong communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to lift heavy objects to support larger store projects.
Benefits:
- A competitive salary of £28,000 - £32,000 per annum, depending on experience.
- Generous annual leave entitlement, allowing you to relax and recharge.
- Treat yourself to generous uncapped discounts across our stores, restaurants, and food halls.
- Access to Wagestream, Retail Trust, and Dobbies Academy, supporting your financial wellbeing, career development, and employee benefits.
About us:
Dobbies is proud to have a history dating back to 1865, founded by James Dibble. We're a leading garden centre retailer, with 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh. Our passion for gardens and plants makes us special, showcasing own brand and branded products, concession partners, and services throughout our stores.
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