Retail Operations Manager

3 weeks ago


Gillingham, Kent, United Kingdom Dobbies Full time

At Dobbies, we're looking for a skilled Retail Operations Manager to oversee department operations, maximising profitable sales and growth while creating a unique customer-focused environment.

Key Responsibilities:

  • Oversee department operations, ensuring efficient sales and growth while creating a customer-centric environment.
  • Take the lead in creating a great place to work for everyone in the team.
  • Spark your team's passion for delivering the best customer experience possible by creating a brilliant customer journey.
  • Work closely with our central support teams, maintaining top-notch communication, stock supply, and response.
  • Ensure compliance with health & safety regulations is carried out across all departments, while caring for team members and customer welfare at all times.
  • Your proactive thinking and retail management expertise will make the most of every sales opportunity.
  • Ensure the store is ready to trade across all departments, ensuring completion of all opening/closing procedures and daily checks.
  • As a member of the management team, you will also have duty manager responsibilities, including key holder duties.

What We're Looking For:

  • You'll bring sales expertise with experience of retail operations management.
  • Commercial awareness and understanding of budgets, profitability from driving retail sales, and improved ways of working.
  • Ability to identify training needs. You'll be effectively coaching and training all levels, ensuring our teams are delivering first-class customer experience and a safe centre environment.
  • Adaptability. You'll act quickly and enthusiastically to changing priorities, workload, and new regulations or requirements.
  • Positivity managing change. You'll lead the team through each season with care and motivation to deliver the best.
  • Can demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.

What We Offer:

  • Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
  • Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
  • Access to Wagestream - support your financial wellbeing, with the ability to access earnings ahead of pay day, save for future, and financial advice.
  • Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform.
  • Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
  • Thriving culture; the Dobbies team are passionate, diverse, and committed to making it work for our customers.

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