Customer Experience Champions

1 month ago


Gillingham, Kent, United Kingdom Dobbies Garden Centres Ltd Full time

Our team at Dobbies Garden Centres Ltd is seeking a skilled Retail Team Leader to join our store team. As a Retail Team Leader, you will play a vital role in delivering exceptional customer experiences across our stores. Your key responsibilities will include:

  • Supervising stock processes and procedures to maintain high standards
  • Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
  • Providing excellent customer service by assisting customers with various transactions across the store
  • SUPPORTING and coaching other members of staff and deputising for management in their absence

As a valued member of our team, you will also have the opportunity to work on the shop floor and other areas of the store as needed. This may include working stock, cash handling, till work, take to care deliveries, stock control routines, restaurant service, and more. You will also enjoy a range of benefits, including:

Generous annual leave entitlement - use your holidays when you want with limited statutory days off required

Uncapped discount across our stores, as well as discounts in our restaurants, garden centre, and food halls

Access to Wagestream - support your financial wellbeing with the ability to access earnings ahead of payday, save for the future, and access financial advice

Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform

At Dobbies, we're proud to have a history dating back to 1865 and are the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores. Our passion and joy for gardens and plants is what makes us special, and we showcase this through our own brand and branded products, concession partners, and services. We have something for every season, occasion, and style of garden, both inside and out. Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. Our goal is to champion garden living all year round and offer a calendar of events and experiences that bring people and communities together.



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