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Head of Community Engagement

2 months ago

London, Greater London, United Kingdom Body & Soul Charity Full time
About the Role

Job Summary

Body & Soul Charity is seeking a highly skilled and experienced professional to lead our Community Engagement and Advocacy Services. As the Head of Community Engagement, you will be responsible for developing and implementing strategies to support our members in need, providing guidance and oversight to our team, and ensuring the delivery of high-quality services.

Key Responsibilities
  • Develop and implement community engagement strategies to support our members in need.
  • Provide guidance and oversight to our team, ensuring the delivery of high-quality services.
  • Conduct initial assessments and casework assessments to understand member needs and develop action plans.
  • Supervise and follow up on volunteer casework across housing, financial support, welfare, and benefits, health, and statutory services.
  • Hold a caseload of up to high needs members in need of member support, casework, and advocacy.
Requirements
  • Education to Degree/Postgraduate level.
  • Experience or training in working with people with mental health needs or those who have experienced trauma.
  • Good working knowledge of legal and welfare rights and entitlements, including immigration, housing, and homelessness, welfare benefits, and health.
  • Knowledge of services, both statutory and voluntary, which provide support to our community members.
  • Ability to develop service strategies adapted to emerging needs.
Skills
  • Excellent communication skills, including report writing and verbal presentations/delivering training.
  • Ability to communicate with a community from a wide variety of nationalities, cultures, and backgrounds.
  • Ability to manage own time and workload, and flexibly respond to and prioritize a range of competing demands.
  • Ability to work under pressure while maintaining a high quality of work.