Sales Associate

3 days ago

Braintree, Essex, United Kingdom The North Face Full time

**Job Summary:**

The Sales Associate supports the achievement of store goals by providing a memorable shopping experience to the customer. They do so by delivering excellent customer service at all times and contributing to maintaining the highest standards on the shop floor.

**Key Responsibilities:**

  • **Customer Service:** Provides the highest level of customer service to all, ensuring that all customers are treated with respect, tact, and that they leave the store having had a memorable experience.
  • **Product Knowledge:** Develops a thorough knowledge of products in store, including fits, finishes, and construction of products.
  • **Visual Merchandising:** Maintains merchandising standards in accordance with brand guidelines.
  • **Store Operations & Stock Room:** Follows all operational procedures as set by management. Is aware of store/personal security and the loss/shrinkage problem and reports incidents to the management team. Ensures that all areas of the store, both shop and back areas, are clean and tidy at all times. Is responsible for own health and safety and the well-being of others with whom they come into contact within the store. Informs management of any stock and quality issues as they arise. Ensures that all stock is represented on the sales floor and is replenished when needed. Ensures all deliveries are checked off in an efficient, accurate, and timely manner.
  • **Market Knowledge:** Keeps up to date with current trends and the brand's place within the market.

**Requirements:**

  • 6 months of previous retail experience, preferably with a fashion/lifestyle-oriented brand, or, alternatively, 1-2 years of experience in customer-facing service roles (bar, restaurants, hotels, etc.).
  • Excited and knowledgeable about retail. Passionate about fashion, apparel, and our brands.
  • A people person.
  • Hard working. Flexibility to be able to work weekdays and weekend shifts.
  • Positive customer service attitude.
  • Basic high school degree.
  • Want to learn and grow.
  • Fluency in local language.
  • Good spoken and written command of English. Other languages a plus.
  • General knowledge of social media and digital trends.

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