Customer Service Specialist

6 hours ago

Twickenham, United Kingdom Advanced Resource Managers Full time
About the Role

We are seeking a highly skilled Customer Service Engineer to join our team at Advanced Resource Managers. As a key member of our Service Engineering team, you will be responsible for providing exceptional technical support to our customers.

Main Responsibilities

  • Communicate with customers to resolve technical service incidents and requests.
  • Analyze and diagnose errors and faults to drive incidents to resolution.
  • Collaborate with our engineering teams to manage new services, decommission services, and defect management.
  • Deliver technical changes into live services.
  • Work with the Product Management team to improve products based on customer feedback.
  • Perform site acceptance testing.

Requirements

  • Strong technical knowledge of public safety technologies.
  • First and/or second line support experience in an enterprise/cloud-based environment.
  • Experience with Computer Aided Dispatch (CAD) systems.
  • Incident management and problem resolution experience.
  • Knowledge of Microsoft operating platforms, including Azure.
  • Microsoft SQL Server deployment and management experience.
  • WAN/LAN hardware, configuration, and management experience.
  • Microsoft certifications (MTA, MCSA) and experience with Juniper, Cisco, and Dell.
  • Azure fundamentals (AZ900) and security compliance (SC900) certifications.
  • Virtualization experience (ESXI, HyperV, Virtualisation).
  • Experience with MS Server 2019/22, Redhat Linux, AD, and Group Policy Management.
  • Knowledge of ITIL processes in a support environment.
  • Telecommunications systems experience (telephony/Radio integration).

What We Offer

As a Customer Service Engineer at Advanced Resource Managers, you will have the opportunity to work with a talented team and contribute to the delivery of exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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