IT Service Engineer

2 weeks ago

Twickenham, United Kingdom Advanced Resource Managers Limited Full time
About the Role

We are seeking a highly skilled Service Engineer to join our team at Advanced Resource Managers Limited. As a Service Engineer, you will be responsible for providing exceptional technical support to our UK-based customers, ensuring the smooth operation of our Control Room Solutions.

Main Responsibilities
  • Communicate with customers regarding technical service incidents, events, and requests.
  • Analyze and diagnose errors and faults, driving incidents through to resolution.
  • Collaborate with our engineering teams to manage new services, decommission services, and defect management.
  • Deliver technical changes into live services and collaborate with the Product Management team on continuous product improvement.
  • Perform site acceptance testing.
Requirements
  • First and/or second-line support experience in an enterprise/cloud-based environment.
  • Knowledge of Windows Server 2019/2022 administration, ITIL processes, and incident management.
  • Microsoft operating platforms, including Microsoft cloud-based services (Azure).
  • Microsoft SQL Server deployment and management, WAN/LAN hardware configuration, and management.
  • Microsoft MTA or MCSA, Juniper, Cisco, and Dell qualifications ideal.
Technologies and Hardware
  • MS Server 2019/2022, Linux, Active Directory, Group Policy Management, MS Certificate, and KPI.
  • MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS, Azure Cloud, AWS cloud, and ESXI/HyperV/Virtualisation.
  • Cisco switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN, Cisco LAN/WAN.
About Us

Advanced Resource Managers Limited is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today.

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