Field Service Engineer

3 days ago


Twickenham, United Kingdom Advanced Resource Managers Ltd Full time
About the Role

We are seeking a skilled Customer Service Engineer to join our team at ARM (Advanced Resource Managers). As a key member of our Service Engineering team, you will be responsible for providing exceptional technical support to our customers in the UK and abroad.

Your primary focus will be on the technical implementation and maintenance of our Control Room Solutions, utilizing a broad range of systems and technologies across multiple domains and technologies.

You will work closely with our engineering teams in the UK, Vienna, and Turin, as well as our wider Service Engineering teams, to manage new services, decommission existing ones, and resolve technical issues.

Key Responsibilities
  • Communicate with customers regarding technical service incidents, events, and requests.
  • Collaborate with engineering teams to manage new services, decommission existing ones, and resolve technical issues.
  • Deliver technical changes into live services.
  • Perform site acceptance testing.
Requirements
  • Customer and service-focused mindset.
  • Able to travel regularly within the UK and to Vienna HQ.
  • First and/or second-line support experience in an enterprise/cloud-based environment.
  • Computer-Aided Dispatch (CAD) system experience.
  • Microsoft operating platforms, including Microsoft cloud-based services (Azure).
  • Microsoft SQL Server deployment and management experience.
  • Microsoft MTA or MCSA, Juniper, Cisco, and Dell qualifications.
  • Knowledge of ITIL processes in a support environment.
  • Telecommunications systems experience (telephony/Radio integration).


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