Field Service Engineer
3 days ago
We are seeking a skilled Customer Service Engineer to provide exceptional technical support to our UK-based customers. As a key member of our Service Engineering team, you will be responsible for the technical implementation and maintenance of our Control Room Solutions.
Key Responsibilities:
- Communicate with customers regarding technical service incidents, events, and requests.
- Collaborate with engineering teams in the UK, Vienna, and globally to manage new services, decommission services, and defect management.
- Deliver technical changes into live services.
- Perform site acceptance testing.
Requirements:
- Customer-focused with excellent communication skills.
- Able to travel regularly within the UK and to Vienna HQ.
- First and/or second-line support experience in an enterprise/cloud-based environment.
- Computer-Aided Dispatch (CAD) system experience.
- Microsoft operating platforms, including Microsoft cloud-based services (Azure).
- Microsoft SQL Server deployment and management experience.
- Microsoft MTA or MCSA, Juniper, Cisco, and Dell qualifications.
- Knowledge of ITIL processes in a support environment.
- Telecommunications systems experience (telephony/radio integration).
What We Offer:
As a Customer Service Engineer at Advanced Resource Managers Ltd, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.
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