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Patient Flow Coordinator

2 months ago


Hereford, Herefordshire, United Kingdom Hereford Medical Group Full time

About the Role

We are seeking a highly skilled and organized Patient Flow Coordinator to join our team at Hereford Medical Group. As a key member of our reception team, you will be responsible for ensuring the smooth flow of patients through our practice, providing exceptional customer service, and supporting administrative functions.

Key Responsibilities

  • Welcoming patients and visitors, verifying appointments, and directing them to the appropriate waiting area
  • Assisting with patient check-in, collecting and entering necessary information into the system
  • Providing information and assistance to patients regarding practice services, appointment scheduling, and general enquiries
  • Monitoring the waiting area and coordinating with clinical staff to manage patient flow and minimize wait times
  • Ensuring the reception and waiting areas are clean, tidy, and well-maintained

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work without direct supervision and determine own workload priorities
  • Previous experience in a customer service role, preferably in a healthcare setting
  • Ability to stand for shift, assist patients with mobility issues, and push wheelchairs when needed

What We Offer

Hereford Medical Group is a people-centered organization that values its staff and offers a range of benefits, including the NHS Pension Scheme, Employee Assistance Program, and on-site Occupational Health Services. We are committed to providing high-quality and compassionate primary care to our patients.