Patient Flow Coordinator
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Patient Flow Coordinator to join our team at Hereford Medical Group. As a key member of our reception team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our practice.
Key Responsibilities
- Welcoming patients and visitors upon arrival, verifying appointments, and directing them to the appropriate waiting area.
- Assisting with patient check-in, collecting and entering necessary information into our system.
- Providing information and assistance to patients regarding practice services, appointment scheduling, and general enquiries.
- Monitoring the waiting area and coordinating with clinical staff to manage patient flow and minimize wait times.
- Ensuring the reception and waiting areas are clean, tidy, and well-maintained.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work without direct supervision and determine own workload priorities.
- Previous experience in a customer service role, preferably in a healthcare setting.
- Ability to stand for shift, assist patients with mobility issues, and push wheelchairs when needed.
About Us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We are a people-centered organization, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees.
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