Patient Flow Coordinator

3 weeks ago


Hereford, Herefordshire, United Kingdom Hereford Medical Group Full time
About the Role

We are seeking a highly skilled and experienced Patient Flow Coordinator to join our team at Hereford Medical Group. As a Patient Flow Coordinator, you will play a crucial role in ensuring the smooth operation of our practice, providing exceptional patient care and customer service.

Key Responsibilities
  • Welcoming patients and visitors upon arrival, verifying appointments, and directing them to the appropriate waiting area.
  • Assisting with patient check-in, ensuring all necessary information is collected and entered into the system.
  • Providing information and assistance to patients regarding practice services, appointment scheduling, and general enquiries.
  • Addressing patient concerns and escalating issues to the appropriate staff member when necessary.
  • Monitoring the waiting area and coordinating with clinical staff to manage patient flow and minimize wait times.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work without direct supervision and determine own workload priorities.
  • Previous experience in a customer service role, preferably in a healthcare setting.
  • Knowledge of medical terminology and healthcare processes is a plus.
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for professional development and growth. If you are a motivated and experienced individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity.



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