Customer Service Representative

3 weeks ago

Gateshead, Gateshead, United Kingdom Steer Automotive Group Full time
About Us

Steer Automotive Group is a leading provider of automotive repair services, committed to delivering exceptional customer experiences and innovative solutions.

About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at our Newcastle Central site. As a key member of our front-of-house team, you will be responsible for delivering outstanding service to our customers, ensuring their vehicles are in safe hands, and supporting the smooth operation of our services.

Key Responsibilities
  • Provide exceptional customer service, handling inquiries, complaints, and resolutions in a professional and timely manner.
  • Manage the entire customer journey, from initial contact to resolution, ensuring a seamless experience.
  • Answer and direct incoming phone calls to the appropriate department, providing clear and concise information.
  • Regularly update customers on the progress of their vehicle repairs, maintaining open communication and transparency.
  • Maintain a clean and organized reception area, ensuring a welcoming environment for customers.
  • Handle administrative tasks, such as filing paperwork and updating records, with accuracy and efficiency.
  • Ensure timely and efficient service to insurers and customers, meeting or exceeding service level agreements.
  • Keep computer systems and portals up-to-date with the latest information, ensuring data accuracy and integrity.
About You

We are looking for a highly motivated and customer-focused individual with excellent communication skills and a proactive attitude. The ideal candidate will have experience in a customer service role, with a strong ability to multitask and work independently as part of a team.

Key Skills and Qualifications
  • Strong customer service skills, with the ability to communicate effectively in person, over the phone, and via email.
  • Excellent organizational skills, with the ability to multitask in a busy environment.
  • Administrative experience and proficiency in MS Office and other computer systems.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Familiarity with the local Newcastle Central area is a plus.
Why Join Us?
  • Be part of a supportive and professional team, committed to delivering exceptional customer experiences.
  • Career growth opportunities within a successful and expanding company.
  • Competitive salary and benefits package, including opportunities for career progression and professional development.

If you are passionate about delivering exceptional customer service and want to grow your career in the automotive industry, we would love to hear from you.

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