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Strategic HR Leader

2 months ago

Peterborough, Peterborough, United Kingdom Travelex Full time
Job Title: HR Shared Services Partner (12 month FTC)

Job Type: Full Time, Fixed Term Contract

Working Location: Hybrid

Role Purpose:

This role is responsible for the strategic leadership and operational management of the HR Shared Services Team to deliver high-quality, centralized employee relations services to the organization.

You will have significant HR experience at a senior level in a complex organization, a demonstrable track record of delivery, a sound understanding of HR best practice and employment law, are highly skilled in the management of complex and challenging employee relations issues and are able to confidently lead the Shared Services team in advising and supporting managers in executing pragmatic management solutions.

To operationally manage the employee relations service and professionally lead and support the UK HR Shared Services team - thereby ensuring a responsive, legally compliant best practice ER service is provided to both managers and employees.

You will also work closely with HR Business Partners, Payroll, IT, function Leads, PS Home and other departments and leaders to enhance the employee experience, drive operational efficiency and champion the services provided by the UK Shared Services Team.

  • Develop, implement and maintain inclusive employee relations strategies, policies, and procedures aligned with an employee-centered culture and which support the organization's values, goals, and objectives.
  • Lead and manage a team of Employee Relations professionals, providing guidance, support, and opportunities for development.
  • Provide expert advice and guidance to senior management on complex employee relations issues and matters such as performance management, compliance, policy, and practice as required.
  • Track and report on employee relations activity, including identification of key themes.
  • Monitor trends in employee relations and employment law, and ensure that the organization's policies, procedures, and templates are kept up to date and compliant.
  • Manage the resolution of complex employee relations cases, including investigation, disciplinary, grievance, capability, and employment tribunal cases.
  • Act as the contact for employment law queries and own the relationship and liaison with internal legal advisors.
  • Collaborate with HR Business Partners and Centres of Excellence to provide an employee relations viewpoint where required, to support the development and delivery of people initiatives and the wider people strategy.
  • Ability to lead and manage HR projects, ensuring they are delivered on time and within scope.
  • Experienced in managing and driving change within the HR function, including process reengineering and system implementation, whilst involving key partners such as PS Home, IT, HR Business Partners, etc.
  • Ability to build trust and maintain strong professional relationships with key stakeholders and colleagues across the business, with a robust commitment to the enhancement of the service provided and reputational development of the HR Shared Services Team.
  • Strong analytical skills to interpret HR data, identify trends, and make data-driven decisions and recommendations to leadership.
  • Creative thinking in finding solutions to enhance service delivery from the HR Shared Services Team.

Experience and Personal Qualities:

  • Minimum of 5-7 years' experience in managing employee relations, shared services, and a proven track record of complex work.
  • Proven experience in managing, leading, developing, and coaching a high-functioning, engaged team of HR professionals.
  • An analytical and innovative mindset with sound judgment and experience of developing and implementing organizational strategies, policies, procedures, resolutions, and continuous improvement.
  • Resilient and confident in dealing with ambiguity and risk; ability to prioritize multiple work-streams without sacrificing quality.
  • Strong results-orientation and sense of urgency with a focus on service delivery.