Retail Product Manager
3 weeks ago
About the Role:
We're looking for a talented Retail Product & Customer Manager to drive the performance of our retail products and deliver an exceptional customer experience.
You'll be responsible for managing our retail product portfolio, developing and implementing strategic plans to maximise revenue and meet company targets. This role involves proactive and reactive customer change management, retail marketing activity, product and process development.
As our Retail Product & Customer Manager, you'll have access to a range of benefits, including hybrid working, a management bonus scheme, and colleague discounts on Jet2holidays and Jet2.com flights.
Key Responsibilities:
- Develop management reporting on product quality, customer profiles, and satisfaction
- Continually monitor external retail developments and recommend actions to ensure our products are competitively positioned
- Shape, plan, and manage all internally and externally funded retail marketing activity
- Help bring new retail products to market, from initial ideation through to implementation
- Improve retail knowledge and training for customer-facing teams
- Map and own the customer journeys for retail products, identifying solutions to resolve areas of friction
What We're Looking For:
We're seeking a highly skilled individual with excellent communication, organisation, and problem-solving skills. You'll have a proven track record of working in a similar product or marketing-based role, managing a small team. You'll also have:
- Ability to manage multiple tasks and deliver to tight timescales
- Passion for delivering a VIP customer experience
- High level of initiative and a desire to make things work better
- Ability to quickly adapt to change, due to trading or operational requirements
- Excellent attention to detail
About Jet2:
At Jet2.com and Jet2holidays, your potential has no limits. We're a leading travel company that's redefining travel experiences and creating memories for millions of passengers. If you're passionate about delivering exceptional customer experiences and have the skills to match, we'd love to hear from you.
Language: English
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