Retail Store Manager

4 days ago


Leeds, Leeds, United Kingdom Sportyjob Full time
Overview
New Balance is a renowned sportswear brand that empowers people through sport and craftsmanship to create positive change in communities worldwide. With a rich history dating back to 1906, we foster a culture where every associate feels welcomed and respected, inspiring leaders and creatives to shape the world of tomorrow.

About the Role
We are seeking an experienced Retail Duty Store Manager to lead a high-performing team, manage store operations, and deliver exceptional customer experiences. As a true brand ambassador, you will be responsible for driving sales, motivating your team, and ensuring seamless execution of our retail game changer.

Key Responsibilities
- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back-of-house, adhering to company guidelines on policies and procedures, visual merchandising, commerciality, stock control, and loss prevention
- Analyze store performance, make informed decisions, and implement adjustments to increase productivity and efficiency
- Deliver total customer satisfaction via our service model, boosting sales through the customer experience using advanced sales techniques
- Coordinate rota and store scheduling, minimizing losses by implementing, monitoring, and tracking loss prevention procedures
- Maintain health, safety, and environmental standards in-store
- Manage in-store HR operations, including recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team

Requirements
- Proven people management and leadership experience
- Previous retail experience desirable
- Passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Ability to perform basic maths and general retail operational processes
- Fluency in English
- Knowledge of the retail market and consumer trends
- Comfortable with remote management and flexible work schedules, including weekends and holidays

What We Offer
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package

Equality of Opportunity
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership, and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
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