Fundraising and Marketing Support Administrator
3 weeks ago
About the Role
We are seeking a highly skilled and compassionate individual to join our Supporter Experience Department as a Fundraising and Marketing Support Administrator. In this role, you will provide exceptional administrative support to our fundraising and marketing teams, ensuring seamless delivery of services to our supporters, staff, and volunteers.
Key Responsibilities
- Manage a high volume of queries from supporters, staff, and volunteers, providing timely and accurate responses.
- Assist in managing complaints and concerns from supporters, ensuring a high level of customer satisfaction.
- Provide administrative support to the fundraising and marketing teams, including data entry, document preparation, and filing.
- Develop and maintain strong relationships with internal stakeholders, including colleagues and senior management.
- Contribute to the development of effective administrative processes and procedures to improve efficiency and productivity.
About You
We are looking for an individual with a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment. You will be a team player with a positive attitude, a strong work ethic, and a commitment to delivering high-quality results.
About Alzheimer's Society
Alzheimer's Society is a leading charity dedicated to supporting people affected by dementia. We are committed to making a difference in the lives of people living with dementia and their families. Our values of determination, trust, better together, and compassion guide everything we do.
Our Values
- We are Determined to make a difference in the lives of people affected by dementia.
- We are Trusted Experts, listening, learning, and using evidence and experience to inform our work.
- We are Better Together, combining our strengths to achieve more together.
- We are Compassionate, kind, and honest in all our interactions.
Equal Opportunities
We are committed to building a diverse organization that represents the communities we serve. We welcome applications from individuals who share our values and are passionate about making a difference in the lives of people affected by dementia.
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