Home Administrator

2 months ago

Plymouth, Plymouth, United Kingdom Amica Care Trust Full time
About the Role

We are seeking a highly organized and customer-focused Home Administrator to join our team at Amica Care Trust. As a key member of our Support Office function, you will play a vital role in ensuring the smooth operation of our nursing home in Plymouth.

Key Responsibilities
  • Provide exceptional customer service to residents, visitors, and employees, responding to enquiries and resolving issues in a timely and professional manner.
  • Support the Home Management team with a range of administrative activities, including payroll, new starter paperwork, and marketing initiatives.
  • Be the first point of contact for all visitors, greeting and assisting them in a welcoming and professional manner.
  • Update and send payroll and invoices to the Support Office, ensuring accuracy and attention to detail.
  • Work collaboratively with employees to resolve queries and provide support with marketing and promotional activities.
Requirements
  • Proven experience in a customer service or administrative role, with a strong focus on attention to detail and excellent communication skills.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong IT skills and experience with administrative software, including payroll and marketing tools.
  • Positive and helpful approach, with a commitment to providing excellent customer service and administrative support.
What We Offer
  • Excellent learning and development opportunities, including training and professional development programs.
  • A competitive pension scheme and a range of employee benefits, including a cycle to work scheme and an Employee Assistance Programme.
  • A friendly and supportive working environment, with regular social events and opportunities for team building and recognition.

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