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Fundraising and Marketing Support Administrator
2 months ago
About the Role
We are seeking a highly skilled and compassionate individual to join our Supporter Experience Department as a Fundraising and Marketing Support Administrator. In this role, you will provide exceptional administrative support to our team, ensuring the delivery of high-quality services to our supporters, staff, and volunteers.
Key Responsibilities
- Manage a range of administrative tasks, including data entry, record-keeping, and correspondence.
- Provide first-class customer service to our supporters, responding to queries and resolving issues in a timely and professional manner.
- Assist in the management of complaints and concerns from our supporters, providing empathetic and effective solutions.
- Collaborate with colleagues to achieve team goals and objectives, demonstrating a strong sense of teamwork and collaboration.
- Contribute to the development and implementation of administrative processes and procedures, ensuring efficiency and effectiveness.
About You
We are looking for an individual with a strong background in customer service, administrative support, and data management. You will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
About Alzheimer's Society
Alzheimer's Society is a leading charity dedicated to supporting people affected by dementia. We are committed to making a difference in the lives of people living with dementia, their families, and carers. Our values of determination, trust, compassion, and equality guide our work, and we strive to create a workplace culture that is inclusive, supportive, and empowering.
Our Values
- We are Determined to make a difference in the lives of people affected by dementia.
- We are Trusted Experts, listening, learning, and using evidence and experience to inform our work.
- We are Better Together, combining our strengths to achieve more together.
- We are Compassionate, kind, and honest, and we don't shy away from challenges.
Equal Opportunities
We are committed to building a diverse organization that represents the communities we serve. We want everyone we work with to feel included and valued, and we strive to create a workplace culture that is inclusive, supportive, and empowering.
