Influencer Marketing Manager
7 days ago
At CreatorIQ, we're looking for an Influencer Marketing Manager to join our team. As a key member of our Customer Experience team, you'll be responsible for building deep relationships with our customers, driving retention and account growth.
You'll serve as a trusted, consultative advisor to our customers, ensuring their expectations are exceeded and driving further investment opportunities.
Key Responsibilities:
- Understand CreatorIQ's product and value proposition, and communicate it effectively to customers
- Assess and renew contracts within a set book of business, ensuring each customer is set up for long-term success
- Partner with existing customers to work on product and service expansion deals
- Use CreatorIQ's platform data and customer marketing goals to grow revenue within your customer base
- Listen, understand, and strategically engage with referrals and key decision-maker contacts to build professional and personal relationships
- Advocate internally for your customer's needs and assist with concerns or questions
- Collaborate with finance, sales operations, and support teams to identify renewal risk and remediate successful renewal
- Stay up-to-date on our products, features, and processes in a rapidly changing environment
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