Property Manager Lead
4 weeks ago
About the Role
We are seeking a seasoned Property Management Manager to lead our residential lettings team in Dulwich and Streatham. As a key member of our team, you will be responsible for overseeing our property portfolio, managing a team of property managers, and ensuring the highest level of customer service for our clients.
Key Responsibilities
- Manage a team of property managers to achieve Key Performance Indicators (KPIs)
- Lead daily meetings with the property management team to discuss ongoing projects and tasks
- Coach the team to achieve their personal and professional goals
- Monitor and assess individual team member performance, including regular one-to-one meetings
- Ensure the business is risk-averse and compliant with all regulatory bodies
- Conduct property inspections, negotiate tenancy extensions and renewals, and coordinate maintenance and repair issues
- Process deposit returns, resolve rental arrears, and process eviction requests
- Build and maintain strong relationships with landlords and tenants
- Manage complaints and complete all check-in and check-out procedures, including full inventory reports
Requirements
- Full UK driving license for a manual vehicle
- Minimum of 3 years' experience as a property manager within residential lettings
- Strong knowledge of current residential lettings legislation
- Outstanding customer service skills
- Basic IT skills
Working with Spicerhaart
At Spicerhaart, we offer a range of benefits, including a basic salary range of £32,500 to £43,000 per year, dependent on experience, as well as uncapped commission targets and a company car or monthly car allowance. We also offer career progression opportunities, 30 days annual leave per year, and access to our Employee Assistance Programme.
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