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Customer Service Representative

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and leisure operator in the UK, committed to providing a safe and enjoyable experience for our customers. Our venues offer a wide range of gaming and entertainment options, and we are dedicated to building a diverse and inclusive team.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist. As a Receptionist, you will be responsible for providing exceptional customer service and ensuring a welcoming and efficient experience for our customers.

Key Responsibilities

  • Assist in the operation of an efficient and professional admission point, ensuring compliance with gaming regulations and company procedures.
  • Provide excellent customer service, responding to customer queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to maintain a safe and enjoyable environment for customers.
  • Participate in ongoing training and development to enhance skills and knowledge.

Working Hours

This role will involve working Friday and Saturday nights, 6pm-2am. Overtime may be available, and we offer a range of benefits and rewards to our employees.