Service Advisor

21 hours ago


Wokingham, Wokingham, United Kingdom Group 1 Automotive Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor at Ford Wokingham. The successful candidate will be responsible for providing exceptional customer service, promoting additional services, and working closely with Technicians to ensure seamless customer experiences.

Job Description:

The ideal candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work collaboratively with colleagues. They will also possess previous experience in a target-driven role, demonstrating the ability to meet goals.

Responsibilities:
  1. Welcome and engage customers professionally throughout their interaction with our service department.
  2. Develop comprehensive product knowledge through manufacturer-led training sessions.
  3. Promote additional services or repairs based on Technician recommendations.
  4. Schedule vehicles for appointments efficiently and accurately.
  5. Conduct pre-appointment customer calls to confirm bookings.
Requirements:
  • Excellent communication skills to effectively engage with customers and colleagues.
  • Demonstrated experience in delivering exceptional customer service.
  • Ability to identify customer needs and opportunities for upselling.
  • Strong time management skills and ability to work under pressure.
  • A valid UK driving license is required.
Benefits and Estimated Salary:

We offer an attractive package of benefits, including 24/7 online access to healthcare professionals, car purchasing and lease schemes, and numerous training opportunities. The estimated salary for this role is £28,000 - £32,000 per annum, dependent on experience.


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