Senior Director, Professional Services

1 month ago

Wokingham, Wokingham, United Kingdom Manhattan Associates Full time
Unlock Your Potential

At Manhattan Associates, we're on a mission to create possibilities that move life and commerce forward. As a Senior Director, Professional Services, you'll play a critical role in driving the success of our EMEA TMS function. With a deep understanding of product, operational, and people leadership expertise, you'll lead the implementation of business plans and provide overall direction to the Services team.

Key Responsibilities:

  • Establish and manage the executive message to customers and audit key project factors like budget, scope, resources, and timeline.
  • Serve as escalation point for issue resolution and attend Steering Committee Meetings as Project Director.
  • Act as Project Engagement Lead and strategic partner and trusted advisor of customers.
  • Oversee existing customer base, monitor upgrade reviews, and provide industry expertise in relation to client's business.
  • Develops scheduling commitments to internal and external customers and is responsible for achieving those commitments.
  • Maintain a billable percentage of 20%.

People Leadership:

  • Act as Comp Planning Manager for EMEA Services and oversee MPower and team completion of Goals, MPOWER Connections, and Year End Reviews.
  • Complete Skip Level Reviews and provide inspirational leadership and coaching to reports.

EMEA Services Liaison:

  • EU Liaison Lead, MAI liaison & executive engagement lead, Cloud Team Liaison, Annual Budgeting, and CSO Liaison.

Services Sales Support:

  • Sales/PSO Lead Liaison, establish and develop positive collaboration between Services and Sales, and support with RFP's, project requirements.
  • Take the lead as Services Lead for Sales engagements and encourage the support of sales initiatives from the Services team.
  • Ability to up-sell, build, and manage existing customer relationships, commercial lead & support, and partner liaison.

Growth and Emerging Markets:

  • Provide oversight to the UK Services team working on Growth and Emerging Markets projects, including resource planning, project escalation, and sales support.

Requirements:

  • Bachelor's degree or equivalent business experience.
  • Subject matter expert within the software implementation field with proven consulting expertise.
  • Cloud/Saas implementation software subject matter expert.
  • Proven end-to-end sales through to implementation experience.
  • Resource planning and management experience with supply chain systems and software implementations.
  • Average travel 50 - 75%.
  • Excellent analytical, problem-solving, and communication skills.
  • Strong engagement management and influencing skills.
  • Solid up-selling skills.
  • Engagement management and influencing skills (C-level executives).
  • A high degree of emotional intelligence with external and internal interpersonal situations.

Language Skills:

  • Ability to read, analyze, and interpret the most complex documents.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Ability to write speeches and articles using original or innovative techniques or style.
  • Ability to present and deliver a compelling and persuasive argument on controversial or complex topics to top management, public groups, and/or boards of directors.

Reasoning Ability:

  • Ability to principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.
  • Ability to deal with a variety of abstract and concrete variables.

We are committed to diversity and inclusion at Manhattan Associates. Our team members' backgrounds, experiences, and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration.

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