Service Delivery Supervisor
2 weeks ago
About the Opportunity
As a Service Delivery Supervisor at Urban Pubs and Bars Limited, you will play a crucial role in ensuring that every customer has an exceptional experience. You will lead a team of dedicated professionals to deliver exceptional service, promote our brand, and exceed customer expectations.
Key Responsibilities:
- Leading a team of front-of-house staff to achieve service excellence and maximize customer satisfaction
- Developing and implementing strategies to drive sales growth, improve efficiency, and reduce waste
- Collaborating with colleagues across departments to ensure seamless execution of events, promotions, and daily operations
- Maintaining a clean, safe, and welcoming environment for customers and staff
- Ensuring compliance with company policies, procedures, and regulatory requirements
- Recruiting, training, and developing team members to enhance their performance and job satisfaction
- Providing regular feedback and coaching to support team members' growth and development
Benefits and Rewards:
- A competitive hourly rate of £13.00 plus tronc
- Ongoing training and development opportunities to enhance your skills and career progression
- The chance to be part of a dynamic and progressive business with exciting opportunities for growth and advancement
- Discounts across all Urban Pubs and Bars locations
- Access to Employee Assistance Programme (EAP) for support during challenging times
- Birthday off as a gift from the company
- Cycle to Work scheme available
- Referral scheme offering up to £1000 per successful referral
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