Service Delivery Supervisor
3 weeks ago
Spencer & James is a leading Principle Contractor seeking a skilled Service Delivery Supervisor to oversee the responsive repairs function for one of our social housing contracts in London. The ideal candidate will have previous experience in Responsive Maintenance as a Supervisor and possess excellent problem-solving skills, with the ability to multitask and work under tight deadlines.
Key Responsibilities:
• Provide high-quality service by managing work schedules according to company procedures, standards, and Service Level Agreements (SLAs).
• Oversee the responsive repairs function to ensure consistent performance against targets.
• Represent our business at client and resident performance meetings as requested by the Manager.
• Monitor work quality through inspections, inspection reports, key performance indicators analysis, and customer satisfaction surveys.
• Lead, manage, and develop your team, determining the optimal employment levels to meet service requirements.
What You'll Need:
• Previous experience in Responsive Maintenance as a Supervisor is essential.
• Full UK driving licence.
• Strong communication skills.
• Excellent problem-solving abilities.
• Ability to multitask and work under tight deadlines.
• SSSTS certification is required.
Salary: £55,000 - £65,000 per annum
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