Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Nuffield Health Oxford, The Manor Hospital.
As a key member of our team, you will provide exceptional support to our patients, members, and customers, ensuring that their needs are met and exceeded.
Key Responsibilities- Provide timely and professional responses to customer enquiries via telephone, email, and face-to-face interactions.
- Communicate effectively with customers, Consultants, and Medical Secretaries to provide services for patients.
- Log enquiries on the Hospital CRM and oversee the customer journey.
- Undertake bookings for customers, ensuring full adherence to GDPR.
- Ensure all customer interactions are undertaken in a timely manner.
Nuffield Health is the UK's largest healthcare charity, providing high-quality care and services to our patients, members, and customers. We are committed to delivering exceptional patient experiences and are passionate about making a positive impact on people's lives.
Our modern hospital is based in the heart of Oxford, with excellent transport links to London, Thames Valley, and the Midlands. We offer a range of benefits, including free private healthcare, gym membership, and a cycle to work scheme, to support the well-being of our employees.
At Nuffield Health, we value our employees and are committed to creating a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we would love to hear from you.
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