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Oxford, Oxfordshire, United Kingdom Oxfordshire County Council Full time{"title": "Customer Service Representative", "content": "About the RoleWe are seeking a confident and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our library service, you will be responsible for providing exceptional customer service to our patrons, responding to their queries, and resolving issues in a...
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Customer Service Representative
2 months ago
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore, making memories that will last a lifetime has never been easier.
We offer a unique work environment that values flexibility, work-life balance, and employee development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.
Perks of Working at Viator- Competitive compensation packages, including base salary, annual bonus, and equity.
- Flexible schedule and remote work options to suit your lifestyle.
- Donation matching and tuition assistance programs to support your personal and professional growth.
- Lifestyle benefits, including travel discounts and wellness programs.
- Employee assistance program and health benefits to support your well-being.
- We aspire to lead and tap into our talent, ambition, and knowledge to bring us to new heights.
- We're relentlessly curious and push beyond the usual, the known, and the 'that's just how it's done.'
- We're better together and learn from, accept, respect, support, and value one another.
- We serve our customers, always, and strive for wow moments.
- We strive for better, not perfect, and provide a safe environment to make mistakes, iterate, improve, and grow.
- Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection.
- A minimum of six months of experience in Customer Service in an office/call centre setting.
- Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable.
- Good command of English (verbal and written).
- Typing, phone, and computer navigation skills.
- Ability to cope well in a high-pressure environment while maintaining high-quality outputs.
- Flexibility in work hours based on scheduling needs and customer demands.
As a Customer Service Representative, you will be responsible for supporting our customers by resolving their queries through phone, chat, and email contacts, ensuring the highest delivery of customer satisfaction. You will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
If you are a people person and can deliver great customer service, this role is for you.
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