Greek Customer Service Representative

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
{"Job Title: Greek Customer Service Representative

Job Summary: We are seeking a highly skilled and motivated individual to join our team as a Greek Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in Greek, ensuring their needs are met and their concerns are addressed in a timely and professional manner.

Main Responsibilities:

* Provide support to customers who demonstrate signs of problematic gambling
* Communicate effectively with customers in Greek
* Use internal tools to assist and take ownership of customer enquiries
* Liaise with internal departments
* Escalate queries where necessary
* Promote safer gambling
* Be aware of policies, procedures and licensing requirements
* Apply self-exclusions to customers' accounts
* Deal with responsible gambling queries and complaints

Requirements:

* Exceptional listening skills
* Fluent/Native verbal and written communication skills in Greek
* Good communication skills in English
* Motivation to put the customer first
* Effective problem solver
* Passion for adhering to policies and procedures
* Willingness to learn
* Ability to multi-task with strong attention to detail
* Displays an understanding of customers' needs
* Confident decision maker to support our customers

What We Offer:

* Competitive salary
* Generous bonus scheme
* Long service recognition
* Wide range of other benefits

Preferred Qualifications and Experience:

* Previous experience in customer service or a related field
* Knowledge of responsible gambling policies and procedures
* Ability to work in a fast-paced environment
* Strong communication and interpersonal skills

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please submit your application. We look forward to hearing from you

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