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Greek Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated individual to join our European Responsible Gambling Support team as a Greek Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service to our Greek-speaking customers.
Key Responsibilities- Provide support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
- Communicate effectively with customers in Greek, using internal tools to assist and take ownership of customer enquiries.
- Liaise with internal departments to ensure seamless communication and escalation of queries where necessary.
- Promote safer gambling practices and apply self-exclusions to customers' accounts as required.
- Deal with responsible gambling queries and complaints in a professional and timely manner.
- Exceptional listening skills and ability to communicate effectively in Greek.
- Good communication skills in English.
- Motivation to put the customer first and provide exceptional service.
- Effective problem-solving skills and ability to work in a fast-paced environment.
- Passion for adhering to policies and procedures, with a strong attention to detail.
- Ability to multi-task and work independently, with a willingness to learn and develop skills.
We offer a competitive salary, generous bonus scheme, long service recognition, and a wide range of other benefits. The starting salary for this position is competitive, increasing to £28,329.60 per annum upon successful completion of training.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about providing exceptional customer service and promoting safer gambling practices, we encourage you to apply for this exciting opportunity.
