Greek Customer Service Representative
1 week ago
We are seeking a highly skilled and dedicated individual to join our European Responsible Gambling Support team as a Greek Customer Service Representative.
As a key member of our team, you will be responsible for providing exceptional support to our customers who may be at risk of, or experiencing, harms associated with gambling. Your primary focus will be on ensuring that our customers receive the best possible service while adhering to our Responsible Gambling policies and procedures.
Key Responsibilities:
- Providing support to customers who demonstrate signs of problematic gambling.
- Communicating effectively with our customers in Greek.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments.
- Escalating queries where necessary.
- Promoting safer gambling.
- Being aware of policies, procedures and licensing requirements.
- Applying self-exclusions to customers' accounts.
- Dealing with responsible gambling queries and complaints.
Requirements:
- Exceptional listening skills.
- Fluent/Native verbal and written communication skills in Greek.
- Good communication skills in English.
- Motivation to put the customer first.
- Effective problem solver.
- Passion for adhering to policies and procedures.
- Willingness to learn.
- Ability to multi-task with strong attention to detail.
- Displays an understanding of customers' needs.
- Confident decision maker to support our customers.
We offer a competitive salary, generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £28,329.60 per annum upon successful completion of training.
Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
Benefits
- Competitive salary.
- Generous bonus scheme.
- Long service recognition.
- Wide range of other benefits.
What We Offer
We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits and opportunities for growth and development.
How to Apply
If you are a motivated and customer-focused individual who is passionate about providing exceptional support, please submit your application.
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time{"Job Title: Greek Customer Service RepresentativeJob Summary: We are seeking a highly skilled and motivated individual to join our team as a Greek Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in Greek, ensuring their needs are met and their concerns...
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