Customer Service Specialist

2 weeks ago


Nottingham, Nottingham, United Kingdom Getting In Limited Full time
Job Overview:
The role of Remote Sales Agent at Getting In Limited involves working in a dynamic environment with various areas of the Centre. You will develop knowledge of various products and understand their functions to provide expert advice to customers.

Main Responsibilities:
This position requires accurately assessing customer part requirements, providing product advice, managing stock levels, maintaining accurate paperwork, efficiently processing orders, and delivering exceptional customer service.

About Volkswagen Group (VWG):
Volkswagen Group is one of the UK's largest car retailers, encompassing premium brands such as Audi, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body, and Volkswagen Commercial Vehicles. The company operates a network of Volkswagen Group approved Paint and Body Centres that deliver first-class services using highly trained experts and the same materials used at their factories.

Training and Development:
The training program includes a combination of virtual classroom remote learning and face-to-face block release weeks at state-of-the-art training centres. Expert trainers will guide you through the training programme using e-learning, classroom learning, and practical application. You will gain both Apprenticeship qualifications and brand certifications, including Level 2 Customer Service Practitioner Standard and TPS specific certifications.

Key Skills:
To succeed in this role, you should possess excellent communication skills, attention to detail, organisation, customer care, problem-solving, teamwork, and initiative.

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