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Customer Service Team Leader

2 months ago

Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Protec Fire Detection PLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service and support.", "h3": "Key Responsibilities", "ul": [{"li": "Provide exceptional customer service and support to our customers, responding to their queries and resolving their issues in a timely and professional manner."}, {"li": "Lead a team of customer service representatives, providing guidance, support, and coaching to ensure they have the skills and knowledge to provide excellent customer service."}, {"li": "Develop and implement customer service strategies and processes to improve customer satisfaction and loyalty."}, {"li": "Collaborate with other teams, such as sales and marketing, to ensure that customer needs are met and exceeded."}, {"li": "Monitor and analyze customer feedback and complaints, identifying areas for improvement and implementing changes to enhance customer satisfaction."}, {"li": "Stay up-to-date with industry trends and developments, ensuring that our customer service team is equipped with the latest knowledge and skills to provide exceptional service.", "h3": "Requirements", "ul": [{"li": "Proven experience in a customer service leadership role, with a strong track record of delivering exceptional customer service and leading high-performing teams."}, {"li": "Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders."}, {"li": "Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues."}, {"li": "Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously."}, {"li": "Knowledge of fire detection and suppression systems, with a strong understanding of customer needs and expectations."}, {"li": "Proficient in Microsoft Office, with experience using Excel, Word, and Outlook."}, {"li": "Leadership and motivational skills, with the ability to inspire and motivate team members to deliver exceptional customer service."}, {"li": "Ability to work under pressure, with a strong focus on customer satisfaction and loyalty."}], "h2": "What We Offer", "p": "We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.", "h3": "How to Apply", "p": "To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.", "p": "Protec Fire Detection PLC is an equal opportunities employer and welcomes applications from diverse candidates.", "p": "We are committed to providing a safe and inclusive work environment for all employees.", "p": "Thank you for your interest in Protec Fire Detection PLC.", "p": "Sincerely,", "p": "[Your Name]"}