Apprentice Team Leader

1 month ago


London, Greater London, United Kingdom Naylor's Equestrian Llp Full time

At Blacks, we're passionate about making the outdoors accessible to everyone. As an Apprentice Team Leader, you'll play a key role in making your store a great place to shop and work. You'll motivate and coach store teams to deliver exceptional customer service, exceeding customer expectations through outstanding store standards and highly engaged colleagues.

Key Responsibilities:

  • Support the Store Management team lead and motivate a high-performing team of colleagues.
  • Support a culture of exceptional customer service, ensuring our store teams win customers for life.
  • Support colleagues through internal development programs to support future talent and career pathways.
  • Uphold a safe and compliant operating environment for all colleagues and customers.
  • Deliver financial results in line with or in excess of company targets.
  • Duty manage and take responsibility for the store in the absence of the Store or Department Manager.

Requirements:

  • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger teams.
  • Clear, confident, and motivational communicator with excellent verbal, listening, and written communication skills.
  • At least 1 year of supervision experience, preferably in a similar retail format.
  • Experience of effectively prioritizing and delegating workload to achieve team goals and objectives.
  • A passion for customer service and a proven record of delivering excellence in this area.
  • Knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities.

Benefits:

  • Incremental Holiday Allowance
  • Staff Discount On JD Group and other brands within the organisation
  • Discounted Membership at JD Gyms
  • Personal development opportunities to learn and develop at work


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