Apprentice Team Leader
1 month ago
At Blacks, we're passionate about making the outdoors accessible to everyone. As an Apprentice Team Leader, you'll play a key role in making your store a great place to shop and work. You'll motivate and coach store teams to deliver exceptional customer service, exceeding customer expectations through outstanding store standards and highly engaged colleagues.
Key Responsibilities:
- Support the Store Management team lead and motivate a high-performing team of colleagues.
- Support a culture of exceptional customer service, ensuring our store teams win customers for life.
- Support colleagues through internal development programs to support future talent and career pathways.
- Uphold a safe and compliant operating environment for all colleagues and customers.
- Deliver financial results in line with or in excess of company targets.
- Duty manage and take responsibility for the store in the absence of the Store or Department Manager.
Requirements:
- Great role model who supports colleagues by mentoring and sharing knowledge to build stronger teams.
- Clear, confident, and motivational communicator with excellent verbal, listening, and written communication skills.
- At least 1 year of supervision experience, preferably in a similar retail format.
- Experience of effectively prioritizing and delegating workload to achieve team goals and objectives.
- A passion for customer service and a proven record of delivering excellence in this area.
- Knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities.
Benefits:
- Incremental Holiday Allowance
- Staff Discount On JD Group and other brands within the organisation
- Discounted Membership at JD Gyms
- Personal development opportunities to learn and develop at work
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